FAQ Meetings Waiting Room and Passcode Requirements, July 2020
Starting July 19th, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for all paid accounts. You’re in control of your meeting security selections, and we have designed the options with security and ease of use in mind.
Note: Meeting passwords (passcodes) are already enforced for all free accounts.
Frequently asked questions
What is the difference between a Password and a Passcode?
As part of this change, we are making the distinction of calling the codes that are unique to your meetings “Passcodes” and will no longer be referring to them as “Passwords.” Passcodes are meant to be shared with your invited meeting participants along with the meeting ID for access.
“Passwords” will refer to your Zoom account login credentials. Best practice security guidelines tell users to never share passwords.
What if I don’t have a Waiting Room or Passcode enabled by July 19?
If neither is enabled, Zoom will enable a Waiting Room for your meetings.
If I already have a Passcode or Waiting Room enabled, will anything change?
No, your settings will remain the same for your current selection. You or your administrator can change your security preference at any time.
How will Passcodes affect participants joining the meeting via web, desktop or mobile client?
If you have selected Passcodes as your security method, a Passcode will be embedded into the meeting link automatically (unless you have specifically disabled this feature). With a single click, your meeting participants can join the meeting. If someone manually enters the meeting ID, they will also need to manually enter the Passcode.
How will Passcodes affect participants joining the meeting by phone?
Your security selection for meetings will not affect phone Passcode requirements unless you select “Require a Passcode when joining by phone.”
How will Waiting Rooms affect participants joining the meeting by phone?
For meetings with Waiting Rooms, participants will dial in as they normally do. They will hear a prompt that they are in the Waiting Room and the host will have to admit them.
How will Waiting Rooms affect the host joining the meeting by phone?
If the meeting has Waiting Rooms enabled and ‘join before host’ is disabled, then the host will be able to start the meeting and disable the Waiting Room by entering their host key. The host will hear audio prompts indicating that the Waiting Room has been disabled, all attendees will be admitted, and they can lock or unlock the meeting by pressing * 5.
How will Passcodes affect participants joining the meeting with Conference Room Connector (CRC)?
For most meeting rooms, if you’ve selected Passcodes, the Passcode is automatically embedded into the meeting information and meeting link (unless this feature is specifically disabled). Participants will see the meeting listed in the CRC and simply click to join. For meeting rooms where one must manually enter the meeting ID, they will need to manually enter the passcode.
How will Waiting Rooms affect participants joining the meeting with a Conference Room Connector (CRC)?
If you’ve selected Waiting Rooms, participants will be placed in the Waiting Room until you admit them. You can customize who is put in the Waiting Room in your settings.
If a meeting is started from a SIP/H.323 device (CRC) with a host key, the attendees in the Waiting Room can be admitted to the meeting by using the DTMF menu to navigate to the “Show Meeting Participants” menu.